From the last two Weeks the fridge part of my fridge-freezer is not cooling although the light inside lights up. When closing the door it sounds like a motor is trying to come on, but does not succeed. The freezer seems OK. We are in South India now and unffortunately, none of the local mechanics knows how to fix it. The Fridge-freezer is otherwise in good condition. We do not the Operation Manual now. Please help to solve this problem urgently.

Joseph Sebastine, September 2005

Unfortunately you have a problem that Hotpoint will not own up to. The fridge is cooled by pipes running up from the freezer part and sometimes these get iced up and block preventing cool air from reaching the fridge. The short term solution is to defrost the Fridge-Freezer for at least two days and then it will be okay. But for how long is the qustion. I have had doors changed, seals changed and eventually it happens again. As it happens I am waiting for hotpoint to pay their 5th visit to me.

Rodger Pollard, October 2005