I recently purchased a creative zen x-fi, and it was working fine until I went to charge it. I noticed during midcharge that the sidelight had turned off, and the screen was no longer displaying that my zen was being charged. I immediately took out the plug and found my zen to be overly warm. When I tried to turn it on, it wouldn't even light up. I plugged it back in, and nothing. Has the battery been fried?! Help!!

Jenn, November 2008

just press the reset button, it doesn't do anything to you music. I just did mine now.

ando, September 2009

Yep - pressing the reset button did the trick for me! thanks. i was a bit worried there for a minute

lxb, March 2009

mine is doin the same but not over heating any1 no anything?? if i hit reset will it delete all my music n films?? plz help

colin, February 2009

I'm also having the same problem. I didn't notice mine over heating.... maybe i left it on all night? Anyway, i woke up this morning, no light, didn't turn on, nothing happens when i plug it into USB, going to check Creative's website for solution.

Vince, January 2009

have you tried pressing the reset button on the side?

goody, December 2008

I have a 2 year warranty, that is still in effect. I have a RMA# 8JUL87763. I don't know what the address to send to for repair.

Paul Shepard, November 2008