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Tank not filling?

The clean water tank of my Thetford cassette toilet has been working fine but now the tank is empty and will not seem to fill up despite the main water tank being full. It is not an electric flush just a hand pump (which is working fine). It was installed in 2011 and I bought the van a few weeks ago and have had no issues with it till now. Help please.
Jo, August 2014
Well, red cheeks all round! I took another look...investigated a little more and solved the problem. I was given the impression that the toilet tank was filled via the on board water tank; it isn't. I found a small trap door on the interior of the van with no label but it did have a small smear of pink loo flush on it...it doesn't look like anything I would have thought of filling as inside was a tall plastic tube, unreachable, seeming to block any access (this turned out to be the pump handle casing, doh!....tentatively added water and it works! Oh well, novice at this... but I'm learning. ;)

Jo, August 2014
link Click here to see other fixes for Thetford.