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Categories > Electricals > Steam Irons > Question
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Fix Steam Irons

Faulty Cable Connectors?

There has been reports of the some Steamglide irons shorting at the iron cable inlet,causing burns to users.
On Watchdog last night this was reported, with a list of seriel numbers which could be affected.
The Russell Hobbs rep. stated that all details on-line at Russell Hobbs main site.
Can not find any details re. this serious problem,Walt,rtd.

Walt.Newman. | December 2014

Just found this on their website. Hope it helps!
As part of our ongoing quality monitoring program, we?ve identified an issue with a small number of our irons, that may carry a risk that the flex may fail.
Only the following model numbers are affected.
15081, 18651, 18720, 18741, 18742, 18743, 19220, 19221, 19222, 19400, 19840, 20260, 20280, 20550-10, 20560-10
This model number can be found on the underside of the heel of the iron, where you will find a rectangular shaped label which contains a five digit code.
Product Recall

If the batch code starts with 045 through to 365 and ends with 12 or starts with 001 through to 195 and ends with 13, then you have an affected Iron.
Irons with any other number sequence are not affected.
Any Irons with a 4 digit batch code are not affected by this recall.
Any Irons with codes ending 10, 11 and 14 are not affected by this recall.
If you do have an affected iron, please stop using it immediately. Please telephone our customer service department on Freephone 0800 307 7616 or if you are calling from a mobile 0333 103 9663, who will advise you of how to return your iron for a replacement or full refund of the purchase price.

Jill | December 2014

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Steam Irons

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