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what can i do?my mp4 software is missing!?

waht can i do to repair my mp4.when i start it it is stucked and does not starts,only the light is glowing.And when i connects it to my PC it shaws that a new hardware found and a "found new hardware wizard appears" pls help me, if more answers then e-mail it to red-bluestone@hotmail.com
mohd, February 2008
Pls Run the firmware of player, nd contact with ur supplier, they will provide u firmware
 Firmware upgrade is an operation to promote and optimize the performance of the player. Even if the firmware works without upgrading, there is no any influence on the normal operation of the player.
 Incorrect operation of firmware upgrading may cause the player working abnormally. Please read the manual carefully before operation and the people should operate firmware upgrading with basic knowledge in computer operation.
 The upgrading firmware is specially programmed for this player only and not suitable for other serial players, and other firmware is not suitable for this player as well.

Sunny, August 2008