The rinse cycle won't work again so after emptying the clothes and water I found the head of a safety pin at the bottom. This happened once before and the repair man unscrewed something on the bottm of the machine and found the pin. I propped the machine but can't find what to undo. The machine is a Fisher and Paykel model ecosmartGWL11

jessica zendt, February 2008

He removed the drain pump which comes out by turning it anti-clockwise while holding the plastic retaining clip away from the pump body at the same time.

Unplug the wires from the pump before doing this.

Paul Levy, February 2008