when I try to use my scanner it tells me to unlock the scanner
when it is already unlocked. please help

scannerlock, July 2005

buy a different scanner. it might be the software but i went out and bought a cannon and after using it wondered why i stuggled along with the visioneer dinosaur for so many years!

neal, July 2009

Go to the Visoneer website.
https://visupport.visioneer.com/Portal/view.aspx?id=4b4d1755-579b-40ff-bf3a-c0013f9bbd15
They suggest uninstalling the scanner files and reinstalling with the drivers offered free on the website, about 9.3MB
I have not tried this yet, but have the same problem with a Visioneer 9000 One Touch scanner. I opened the scanner and concluded that the problem is in the sotware, it is not a mechanical failure.

Curt, January 2006