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thomson dti6300 does not d/load topuptv ?

set will not record top up tv channels .have spoken to adviser and did the engineer set up (purge vod schedule) set to pass. this was done 4 days ago,still no top up ! i must mention that i have been having some problems and was advised to format the hd, loosing all recorded programs and top up content and start again but no joy ,can anyone advise me !
colin, May 2009
try finding your answer there. there's loads of FAQ's

http://www.topuptv.com/help+centre/setup+and+troubleshooting/#Fail+boot+up

f_bernardo, May 2009
link Click here to see other fixes for Thomson.