I have a Team International steam iron with a screw cap on the water well. When the iron is heated up and the water is hot, this screw cap locks so you cannot open the well and risk injury from the steam in the well. It is supposed to be able to open again when it has cooled down.

Now however, the screw is still locked even though the iron is cold. The screw top turns half a turn, before appearing to hit some sort of catch on the inside of the well. I have tried lifitng as I screw, shaking the well, holding upside down etc. Any ideas?

Sam, February 2006

If you look at the gap from the side between the cap and the bottom there is a little pin. Gently lever with a pin or small nail and it releases the pin and will unscrew.

hayley, March 2011

Push the cap down and unscrew. Keep pushing down until you can feel the cap unscrewing easily.

Susan, August 2008

Yes, the iron was working fine. then i turned all off as normal, put it away, and two weeks later I couldn't open the screw top. Assuming the thermostat hadn't reset properly, I ironed without steam mode, then again put the iron away. Two weeks later when i came to iron again, the screw top still won't open.

Sam, February 2006

Is it under warranty? Team International irons are reknowned for useability and international excellence - in fact my family and I swear by them. Have you tried switching it off and turning it back on again?

Bob, February 2006