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TomTom 720 - Does not boot up and a red cross appears?

I haven't used my TomTom 720 for a while, and now that I want to, it just doesn't work. I have had it plugged into my laptop and a PC for a good number of hours and when I switch it on, a red cross appears on screen after a while. It won't connect to my PC or Laptop either so I am unable to use the TomTom Home facility to recover anything - it is just recognised as a mass storage device. This problem occurred before and when I sent it to TomTom, they said that there was nothing wrong with it, returned the device to me and it worked fine. This appears to be the same problem but I don't know how to fix it. Should I be trying to charge the device with the car charger as opposed to the docking port??? any advice would be much appreciated......
Steve, July 2009
the same things happend to my tt1 .Tom tom reckon there are files missing so its on its way back to tom tom now

truckerfin, February 2010
link Click here to see other fixes for TomTom.