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needle goes up and down but it hits the metal under carriage ?

machine doesnt sew it is not picking up thread from bobbin
heather craig, April 2010
Hello Heather,
Chances are you need to retime the machine, if you email me by typing my address as you say it not as you see it I can attach instructions but you must let me know your make and model
Ken

drivewithken at blueyonder dot co dot uk, April 2010