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The power light is on but they wont get hot?

I have the limited edition purlple, which came with a travel hairdryer in a travel set in February 2009 as a 40th birthday present. The power light is on but they are not getting hot. What can I do and are they on a warranty?
Jacqui, July 2010
There must be something wrong with the thermostat

Anon_dbn, August 2010
this exact same thing has happened to me this morning! i have the same limited edition purple travel set and i have no idea what to do!!

have you figured anything out yet??

rhhiiiii, July 2010