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the brush does not seem to turn and it immediately breaks the belt?

I have a Bissell Cleanview Powertrak Bagless with Clean Carpet Sensor [Wide Power Trak]. It is practically new. The brush does not seem to turn and breaks the belt immediately. The Model number is 3594 & it is 12 Amps.
Lynne Menasco, July 2006
is the brush jammed?

aa, July 2006
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