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how do we get this dvd player to play?

my nieghbour has the same home cinema system as me, a SAMSUNG HT-Z310 and the player will only play some of his discs, yet they will all play in mine. he's tryed using my cleaning disc but it doesn't want to know.. just comes up DISC ERROR. any help would be appreciated.
dave, November 2010
link Click here to see other fixes for Samsung.