There is something stuck behind the drum which I can't. I'm not sure if this has caused the belt to snap but i need to also replace the belt.
Please coukd someone give me some advice. It's driving me insane.
Thanks

Sara, October 2013

Great, thankyou for your help. I'll give it a try.

Sara, October 2013

you need to make sure the bearings are OK and if so then find out what is stuck.Items stuck under the drum is common such as screws and bra wires but you need to get you head inside the drum with a good torch and see if you can see anything through the holes.removing the heating element is usually the best way to remove trapped objects

CK, October 2013