I have a Sagem DV3 Box and for the last 5 weeks or more I have not been able to get BBC2 BBC 3 BBC24 NEWS, I have tried resetting it loads of times over a period of time, but it still will not put them on. I have a friend who has exactly the same box and has the same channels missing who lives on the other side of the town. I have always had them before, and so have they, do you know if there is anything I can do. I have another set top box off the same aerial and I get them all on that one. however it is a different make and a newer one, I had the channels when I installed that one so it is nothing to do with that.

Julie Thomas, December 2006

Go to Install on your menu and start again. Don't just use 'add Channels'. Alternatively you may have a bad signal.

t, December 2006