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Hotpoint Aqualtis AQ 113D 697E washing does not heat water or produce steam?

My Hotpoint Aqualtis AQ 113D 697E does not heat water or produce steam during the various washing and steam cycles.

The machine also does not operate as per the cycle timer, so it can get to Remaining Time: 0.01 and run fur 10 - 15 minutes.

Does any one have a solutions for this?
Osamah, April 2017
New heater

ted, May 2017
Call in a service engineer - he or she will first suspect that the heating element has failed.

Good Luck..., April 2017
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