Dear Sir/Madam,

the water does not go through the shower but through the drain line attached to the outlet pipe.

I believe the problem is with the diverter valve inside the pump. Do I need to replace the pump altogether or only the valve. How can I access the valve?

Vassilis Sakizlis, October 2007

Dear Vassilis Sakizlis,

thank you for your question. We are looking into this matter and we will get back to you in due course.

Regards,

Chris Baldwin
Shower Repairs Specialist

Chris Baldwin, July 2010