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MY SAMSUNG ER 5100 IS NOT TAKING UP THE AUDIT ROLL BUT IS NOT STUCK?

THE AUDIT ROLL IS NOT BEING DRIVEN IN MY SAMSUNG ER 5100. THE PRINTER IS JUST PRINTING ON ONE LINE BUT I AM PRETTY CERTAIN ITS NOT A PAPER JAM BUT A DRIVER PROBLEM.
ANGELA NELSON, May 2008
The wind up belt has snapped. Right hand side. Its a toothed belt that just connects the gears to the audit winder. You can buy a new one at Unicomp.

Louis, May 2008
The wind up belt has snapped. Right hand side. Its a toothed belt that just connects the gears to the audit winder. You can buy a new one at Unicomp.

Louis, May 2008
Hi.
It is unlikely to be a jam if the printer is still printing on the receipt paper normally. I haven't worked on these much, but I know that the motor driver IC can fail. Otherwise, the feed solenoid for that roll may be having problems. It will probably need to go in for service .

Mark, May 2008
Its most likely broken. try fixing it.

Mugajugz2008, May 2008
link Click here to see other fixes for Samsung.