How can I fix my Bosch fridge-freezer?

I have a Bosch frost free fridge-freezer which is less than 4 years old. The bottom shelf in the freezer section collects water, which ices over and leaks.
Kate Martin, September 2005
I too have a problem with ice forming in the bottom of the freezer compartment of a Bosch refrigerator/freezer and it is not because the temperature is too high; not cold enough. I think it is a problem with the automatic defrost system.

Nelson, July 2009
The fridge part of the fridge-freezer is not cold.

surita, March 2008
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