Hi, my dimplex storage heaters have two wall switches - one to use as a stand-alone heater and the other for storage heating. When i use it as a stand-alone it works and releases heat. However, when I use it as a storage heater, it is not releasing heat during the day. My electrician could not find anything wrong and was not sure why it was not working. Do you have any ideas?

Tony, October 2008

Some of the older heaters have a thermal cut out in them (usually triggered by someone putting clothes on them to dry - the vents must be kept clear), newer ones have automatic resetting cutouts. ensure power is off, take off cover and just below the controls there may be a circular disc (about the size of 2 pence piece) with a white button / peg in centre, press and if you hear it click you have reset the thermal cut out

Paul Hewitt 07710692532, December 2011

Your storage heater only works at night to benefit from cheap off-peak electricity

Delcho, November 2009

Hi, I called Dimplex (0845 600 5111) who gave me contact details of my local storage heater specialists.
Anyway, i called them out and they resolved the problem in under an hour. Basically the thermostats needed replacing (apparently this needs to be done every 5 or so years).
Heaters working fine now and only cost me £50 per hour call out + £28 each for the thermostats.

Tony, November 2008

could be scottish power timeclock at fuseboard stopped working check time on it are your other heaters working phone your electric supplier to get them to check it

mike gillan an electrician, November 2008

Hi, I have exactly the same problem... Don't know what is causing it? I think im going to have get someone out to look at it. I remember going into the front room one night and thinking "jeez, it really hot in here" then ever since not working. something must of overheated.?

magic, November 2008