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My Admiral American Fridge/Freezer not freezing!!?

Hi my American style Admiral fridge freezer isn't freezing. The alarm keeps sounding to warn the freezer isn't cold enough. The freezer is cold but food won't freeze. The fridge seems to work just fine.
Spencer, April 2009
We had a fault with ours only got it sorted when the manufacturer sent out one of their service agents in london www.agsrefrigeration.co.uk Tel 07723019161.

Brian, November 2013