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How can I fix stair lift?

How can I get a Stannah Model 300 straight stairlift working again?All the fuses and electrics have been checked and the safety pads are ok.The chair is at the bottom of the stair but when the button is engaged to take the chair up there is a click but the chair will not move.When manually moving the chair up with the handwinding handle the chair moves and will return to the original position using the button but will not move up the track when using any of the up buttons!Any suggestions gratefully received...
Frustrated Steven, May 2009
One of your safety edges is activated, might be on the side of the footplate, or at the back top side. Fiddle around with it and make sure the safety edge returns to its original position.

Techi, July 2009
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