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How can I fix my Etiger treadmill?

I wanted to start using my Etiger treadmill after 6 month gap. But unfortunately it wont work. Can you help me with this . I lost my safety hook. Does this make any difference.
Abdul Syed, June 2009
Hi,
I have the E1 error with mine. Please advise how to get it sorted.
Abdul, you need the safety hook in order for the machine to work.

Amitabh, May 2010
e1 appears on my tread mill and the motor wont turn

reaz, October 2009
I have the same problem. mine wont run. panel lights up will elevate but does not run. dont know who to contact

Ron Liverpool uk, August 2009