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The wash tablet fails to dissolve in my brand new Neff dishwasher?

My machine is 3 weeks old but the washing tablet, no matter what brand, fails to dissolve and stays on the floor of the machine where I find it at the end of the wash.
Sue Nickless, July 2009
May be the little door is not opening early enough (mine doesn't open at all) have a look after 10mins see if the tablet has dropped out, if it hasn't release manually and see if it disolves, if so thats your trouble. But how the door should work? I'm hoping to find out my self.

Chris, July 2009
link Click here to see other fixes for Neff.