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Chimes won't trip or sound unless Silence lever is moved?

I can't understand why quarter AND hour chimes refuse to "trip" (and thus chime) unless I move the silence lever to silent and then back to chime position. I've removed face and studied it til I'm blue in the face. Any simple ideas?
this is a Westminster chime on a Piper floor clock
J. Otto, October 2009
maybe the silent and chime option are opposite way.the chime option was silent while the silent option was chime.

David, June 2010
link Click here to see other fixes for Piper.