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Chimes won't trip or sound unless Silence lever is moved?

I can't understand why quarter AND hour chimes refuse to "trip" (and thus chime) unless I move the silence lever to silent and then back to chime position. I've removed face and studied it til I'm blue in the face. Any simple ideas?
this is a Westminster chime on a Piper floor clock
J. Otto, October 2009
home Fix label Clocks and Watches label_important Wall Clocksdone
maybe the silent and chime option are opposite way.the chime option was silent while the silent option was chime.

David, June 2010

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