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How can I fix my Brother Sewing Machine?

My Brother Sewing Machine Model XL-4011. The Machine's stitching is all jumbled together. Can you tell me why?
cathy, February 2010
i have few problems with my brother machine(industrial) is there a local,and reasonably priced prson who can help

parveen, February 2010
Hello Cathy,l
You need to sort out your tensions mainly on the top, make sure you have the presser foot up when you thread the machine, top tension should be ablout 4.

drivewithken, February 2010
link Click here to see other fixes for Brother XL-4011.