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I have a potterton Netaheat 10/16 heating only working up stairs?

I have a potterton Netaheat 10/16 it fires up but i am only getting heat in upstairs rads and not down stairs, i have closed all valves upstairs to try and force through to downstairs rads to no avail, also when i turn the thermostat up to full boiler does not fire, surely this should fire when demand is asked for, can anyone advise?
Nataflop, February 2010
pump, jammed or totally unserviceable, possibly air

john, February 2010
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