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Any ideas whats wrong with my john lewis, frost free fridge freezer?

Model JLFFW2004 - the freezer temperature is fluctuating between 0 & - 16, even when set to high? If I had an idea what might be causing it I could decide if it's worth getting fixed!!
Barbara, April 2010
is the fan working inside the freezer?.shut the door and listen for the fan to start up

Tim, April 2010