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how can I fix my creda solarglo concept 48341 knob dials stuck?

one of the knob dials is stuck on 4-5 and the cooker dial sometimes moves but is never showing the correct temp, is there a way of accessing the dials to see if they can be fixed so they move to the correct temp when the knob is turned
Hazel Cook, December 2010
link Click here to see other fixes for Creda 48341.