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Infuser on our Delonghi Magnifica ESAM4200 has droped ?

The infuser on our Delonghi Magnifica ESAM4200 droped to the bottom of the machine while making a coffee, and is now jammed, I have tried to release it in all directions, but it will not budge
Katy Hopewell, January 2011
It is a design fault that DweLonghi really needs to address. It happens if you close the door while the tray is out.

Steve Lee, October 2011
sounds like new motor ... bsc 07779933829

bsc appliances, March 2011
Katy did you have any joy with the coffee maker?

steve, February 2011
bsc appliances 07779933829

bsc appliances, January 2011
u req new motor ...mabe new pcb aswell...we repair 07779933829

bsc appliances, January 2011
link Click here to see other fixes for Delonghi Magnifica.