You don't expect to get parts of products made in Asia do you?. Not cheap by UK standards after conversion I'd wrap it around their neck if they didn't replace it free.
All you could do is go to a metal store/yard see if you can get a pole or a good hardwood one turned on one end to fit in the intact section.
Look up www.cosumeraffairs.com
Search for Hampton bay furnature read the complaints and they give location of JRA who manufatures the stuff.
bb, March 2011
