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double glazing locks for sash window?

I had installed double glazing sash windows and now I find that when I insert the key to lock them the whole barrel (mechanism) comes out.
I have not used the key before, instead have been useing the sliding leaver which is part of the lock.
Will I have to buy a new lock?
Many thanks..
jacmo
Jacmo, July 2012
Get back to installers or look on line at windowparts.co.uk

Len, July 2012