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My Hotpoint Future RZA34 (3 years old) freezer does not freeze?

The motor is running but the red light never turns off because the temperature is only as cold as a fridge. The motor comes on for about 30 seconds and then goes off again. Any idea what is wrong with it and how to fix it....?
Shauna, September 2012
link Click here to see other fixes for Hotpoint.