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How can I fix?

bought a steepletone touch rock 50 jukebox and it switches off after 30 seconds and goes on standby. Sent one back and got a replacement which has done the same thing. Seller told me to hit the reset button last time and wait 10 minutes but it didnt help. Will probably send back and get money back. Is this a common problem?
Steve R, June 2013
link Click here to see other fixes for Steepletone Touch Rock 50.