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door drops on my fridge freezer?

We have a Samsung Cool Tech plus SR-L628EV & the fridge door has somehow dropped. We have to lift it to close it properly, but not sure how to fix it. There is a panel on the top of the fridge on the same side as the hinge but it has wires &we don't want to tamper with it. Any ideas please?
Chris, July 2013
plastic bush in the bottom of the door collapsed inside the door foam??

CK, July 2013
link Click here to see other fixes for Samsung.