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The springs fell off and the chimes do not work?

I have been able to change the batterys until now and there was a loose wire on the bottom and the chimes would work, but now the chimes will not work this is a mantle Daniel Dakota Clock I think the model number is 12888 not sure, can you send me a new thingy and tell me how to re wire the lower wire I pushed it down in but I am unsure that will work, thank you so much, I love my clock so much and my Westminster Chimes.
Diane Marshall, January 2014
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