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there re asteriks* beside the times set on the display unit(timer)?

the Asteriks* are flashing beside the times set for the heating and the heaters wont come on even after resetting to factory settings and re setting the timers the flashing asteriks* are still there and still no heat from the storage heaters. I have tried the boost button but this does not work either . What do the asteriks * mean???
Andy, March 2014