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why is my Miami glass fronted fire sooting up?

Hi my fire is four years old we have just had annual bass check he smoked tested the flu all OK but glass keeps sooting up really quick not happens before help
amanda, February 2015
A "sooty flame" indicates that incomplete combustion is taking place. The most likely cause for incomplete combustion is lack of oxygen.

Look to the air flow, February 2015
Hi thanks for your text but I have a natural gas fire no wood logs fake logs gas from main supply . but the inside of fire walls an all keep sooting up a lot

amanda, February 2015
check that the airwash vents are open, sometimes damp wood will make the glass black, put a big fire on , and text the airwash vents,

m, February 2015