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How do I fix my Dimplex Optimyst Danville FireDNV20AB?

This is used for flame & smoke effect only. When I switch it on lights up but no flame/mist. Two bleeps after about 1minute & then switches itself off. Have cleaned all parts & water tanks are full. It's only 14 months old.
Dimplex Optimyst Danville DNV20AB
Eileen, February 2015
It not working at all. Power is going but nothing happens

Les, September 2021
If I was testing it I would try a new sump but they are expensive to buy if that's not the fault

toptrish, February 2015
link Click here to see other fixes for Dimplex.