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How can I fix my GBC Ultimate 65-Top roller falls out while laminating?

While laminating my top roller will pop out and fall. I believe one end is a little tighter then the other, is this possible? How would I correct a problem like this?
Wendi, September 2015
theres a spring inside the right side cover, that keeps tension on the shaft. that spring isprobably bent or mangled

bob haller service and sales 412v 366 4906 pittsburgh pa, November 2015
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