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How can I fix my GBC Ultimate 65-Top roller falls out while laminating?

While laminating my top roller will pop out and fall. I believe one end is a little tighter then the other, is this possible? How would I correct a problem like this?
Wendi, September 2015
theres a spring inside the right side cover, that keeps tension on the shaft. that spring isprobably bent or mangled

bob haller service and sales 412v 366 4906 pittsburgh pa, November 2015
link Click here to see other fixes for GBC.