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How do I fix the cord on my Patio umbrella?

Please e-mail me the directions on how to install a new cord on my St Charles umbrella.
JOHN CHOPYAK, July 2007
What tool do you use to get into your cord housing? It looks like an allan wrench but it's not.

Steve, December 2007
Mine is broken also and I cannot find an answer. Help !

Mary, November 2007