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door locked wont open?

fitted new key barrel Jan 08,barrell turns ,handle goes up and down,but door wont open ,has the mechanism gone ? how do you get into it ?
tony oneill, April 2008
when you push handle doen does your lock disengage the shoot/hook bolts or rollers that are on your door?if so try and force door towards the hinges as you push hanle down and might open,also if you have fully adjstable hinges pop the cover cap off the part of the hinge that is fixed to the door sash and turn the allen key so it moves the door towards hinges if not you will need a double glazing engineer or locksmith to do job as you may need to drill hinges and open door the oposite way then re-hang the door which is a tricky job.hope this helps

shaun www.sdwupvcrepair.co.uk, April 2008