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Washer will not take softener from tray?

We normally use a short cycle wash on our Bosch cold fill washer, but when you add softener to the tray it does not work, yet the soap powder works OK
JIM MCDONNELL, July 2008
try putting your softener in a different slide part of your tray

craig mc, July 2008
link Click here to see other fixes for Bosch.