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How can I correct stitching issues with my Sew Cute?

I have a White Sew Cute machine that I just cannot seem to correct the tension on. I have adjusted both the bottom and top tensions, but the stitches are still dropped so often, and after about 3 inches, the top thread stops picking up the bobbin thread entirely. If I tighten the top tension at all, my thread breaks. Is there a solution?
Liby, January 2009
Hello Liby,
It is a timing problem, if you email me below I will attach instructions.
Ken

drivewithken@blueyonder.co.uk, January 2009