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How can I fix my Binatone 1820?

I have a binatone style 1820 twin cordless phone and I have a problem recieving incoming calls.
When anyone tries to phone all they get is 1 ring then silence but at our end the phone doesnt ring at all.
Have since found out that the phone automatically picks up the call as sometimes you can hear people or tv in the same room as the handset.
Paul79, June 2010
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