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phone not working?

I can receive incoming calls on my phone but not make out going one's. When keypad is pressed there is a double beep and no numbers are appearing on the screen, all that is showing is 'handset'. It is a single style digital cordless 1820 handset and the model no. is
5521. Thank You.
there is a lock sign on the screen, how do i unlock it?
dinmani, September 2010