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fault on washer?

hi, dont know if you'll be able to help, but my whirlpool aquasteam washer keeps coming up fault f04, and has a little red spanner that ligths up, do you have any idea as to what this is, and how we fix it
cheers sue
sue, October 2011
F04 = too long heat time heater or NTC is at fault

john, October 2011
link Click here to see other fixes for Whirlpool.