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external bell only sounds for 10 seconds and wont stay on?

We have installed a honeywell accenta g4 and when activated the external bell only sounds for 10 seconds even though the set up is for 20 mins the rearm is set up as 3 and the delay time is set up for 12. We have tested the bell and sensors and there does not appear to be a fault
Lee, November 2011
Lee inside the bell box you will find a small black link, it will be set in the test position, just move it to hopefully the 15 mins cut off, proffesional bell boxes do not have a link, but i have seen boxes purchased from electrical wholesalers to have the link.

N, November 2011
Did you press set then reset after putting in the timers?

Alarm, November 2011
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