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How to change name on the receipt and reprogram dept keys?

Hi i have a Samsung ER-4915 cash register. I bought second hand. Im needing to change the name of there old business to ours and in my manual im going by what they say to do but having problems. I have a void, reg,x,z, and a p. key will not turn into the p setting. i tryed 37 x/time 1 sub total and the E1 buzzes. How do i change the name and reprogram dept. Thank you
Carol, July 2012
my cash register mode say closed .how to open it back

richard, July 2012
If the key won't turn to P mode, you have the wrong key. On most Samsungs, the C key is used for programming.

Registerman, July 2012
link Click here to see other fixes for Samsung ER-4915.